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Warranty & Return

HELP CENTER

Warranty & Return

Can I return or refund the HiLetters sign?

0 days ago • updated

We have a 30-day money-back guarantee for all new customers! 

To be eligible for this, you must request within 30 days of the date you received the product, and the product must not be damaged in any way.  A restocking fee of 15 percent will be charged on opened Premade signs unless defective or prohibited by law.

Please contact us and leave a short description of why you want to return or refund. 

Note, you are responsible for all shipping and customs charges associated with returning an order.

Once we have received the product(s) back and have inspected that they are in good working condition, we will process your refund to your original payment method. Understand that depending on your credit card or banking company, it may take up to 10 business days after your credit is applied for it to post to your account.

Our money-back guarantee follows the following restrictions:

● Does not apply to events or rental companies.

● Available for new customers only. This does not apply to returning customers who have purchased Premade signs before.

● Does not apply for orders over 800 USD or 900 CAD.

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