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What is the expected lifespan of your HiMinis?
How long will my HiMini neon desk light last?

HiMini desktop neon signs have a lifespan of up to 50,000 hours. 

Can I use the neon desk light outdoors?

No. Our LED neon desk light is suitable for indoor use only, and it is not waterproof. We recommend our customers use it for their workspaces, office tables, study rooms, homes, shop counters, gaming setups, and other indoor spaces.

What kinds of patterns are possible for my desk neon lamp?

We design unlimited and unique patterns for your LED desktop neon sign. For example, you can send us your company logo, a sports team mascot, a school emblem, a decorative design for weddings and parties, or any designs that can fit our desk neon light. 

Take note that the desktop neon lamp has a neon limit of 29cm x 29cm  (11.5”x11.5”). Meanwhile, the black base measures 12cm (4.7”) in diameter and 4cm in height (1.5”) where you can request additional text and/or the logo of your company. 

Browse our catalogue for desktop neon sign ideas for your program events, awards, retail stores, or parties. 

What accessories are included in the HiMini? 

Each HiMini package includes a black base, the custom LED desk neon light, and a 12V power adapter. 

What’s the minimum quantity of orders I can place for the LED desk neon light?

You can order a minimum of 150 pieces for the LED desk neon light. We customize the desk neon light and the base by adding the logo or your brand name to effectively promote your business or event. 

You can also order a sample from us so you can inspect the neon lamp immediately before committing to a bulk order. 

Does your desk neon light come with a warranty? 

Yes, the HiMini desk neon lamp comes with a 1-year warranty. You can visit our warranty and returns section to learn more.

How customizable is the LED neon lamp? 
How customizable is the LED neon lamp? 

Our LED neon lamps are highly-customizable. Aside from the personalized desk neon lamps, we also customize the black base of your HiMini. We can screen-print additional details on the base such as your company name and logo. 

Does HiMini have a backing?

No, there is no backing for our LED neon 3D lamp. But our HiMini has a sturdy base that will support your customized neon light.

Does the desk neon lamp have a back-to-back design?

The desktop neon lamps are single-sided design by default. It can be upgraded for the optional back-to-back design. Feel free to talk to our neon specialists about your request.

What are the color options available for the neon signs, and can custom colors be requested?

HiMini desktop neon lamps are available in white, warm white, red, pink, green, cyan, yellow, blue, & orange. We can also use more than one neon color for your HiMini.

What is the cuttable length of Hi360 LED tubing?
What is the minimum cuttable length for Hi360? Can I cut it on-site?

Our Hi360’s LED tubing has a minimum cuttable length of 35.71mm (1.4”).

All orders are made to a specified LED tubing length so clients cannot cut on-site.

Can my contractor/electrician cut Hi360 LED tubing?

Yes, but we don’t recommend it. The sealing won’t be as perfect as how we pre-cut the LED tubing if you ask your electrician or contractor to cut the Hi360 tubing for you.

What is the maximum run length for Hi360 LED tubing?

The maximum run length for Hi360 LED tubing is 5m (16.4ft) single power feed and 10m (32.8ft) two-side power feed. 

What are the Hi360 LED rope light installation options? 
What are the ways to mount the Hi360? 

Hi360 is made with a flexible 360-degree round LED rope light. It’s versatile for wall and ceiling light installation that suits your interior projects.

Hi360 uses anchor points and other installation accessories to support the LED rope light and form the shape of your lighting. 

Install your Hi360 vertically and horizontally using pendant cables or directly to the ceiling. The plastic clip allows you to attach a part of the LED neon rope directly to the ceiling or wall. Meanwhile, the splicing set lets you create a round shape as it connects the ends of the tube.

What are the Hi360 LED rope light installation accessories? 

Hi360 can be mounted in different ways so the installation accessories may vary.

Installation Accessories

Splice Set: Support and connects the Hi360 LED rope light.

Hardware end-cap: Secure the ends of the LED tube. 

Hanging Options

Hanging Kit – Steel Cable and Hook: A suspension cord for hanging Hi360 horizontally.

Hanging Kit – Pole and Hook: A metal stem kit to support and mount the LED rope.

Vertical Pendant Kit – Hardware and PC tube set: Suitable for hanging the LED polycarbonate tube vertically. 

Ceiling Kit – Hardware and PC tube set: For installing the LED polycarbonate tube to the ceiling. 

Ceiling Kit – Hardware set: Used to directly install the LED tube to the ceiling. 

Ceiling Kit – Vertical Ceiling (Double): Installation tool to create ceiling loops.

Pendant Horizontal Kit – Hardware and PC tube set: Metal installation support to horizontally install the PC tube. 

Is Hi360 neon rope light water-resistant and fit for outdoor use?
Is Hi360 neon rope light waterproof or water-resistant?

No. Although Hi360 neon rope light has an IP5 rate which allows it to have water-resistant quality, we do not recommend installing it outdoors or anywhere where it can be splashed with water as it is not waterproof lighting. Water can make the light fixture wear faster. This decorative ceiling light is more suitable for indoor use.

Is Hi360 neon rope light ideal for outdoor use?

No. Hi360 is not suitable for outdoor use. To ensure the safety of the material, we recommend using the light fixture in indoor commercial and residential spaces.

Is HiTube LED pendant light waterproof and suitable for outdoor use?
Is HiTube LED pendant light waterproof?

No. HiTube LED pendant light is not waterproof or water-resistant. Try to avoid installing the lighting in areas where it can easily wear. This light fixture is best used indoors at home, in the office, in your store, and in other indoor spaces. 

Is HiTube light fixture suitable for outdoor use?

No. HiTube LED pendant lighting is not suitable for outdoor use. To ensure the safety of the material, we recommend using the light fixture indoors. 

Does Hi360 LED round rope light have a warranty?

Yes. We offer a 1-year warranty for our Hi360 LED round rope light. You can also pay extra to extend the warranty by up to 5 years. 

Hi360 warranty includes:

● Any optical or power adapter failure

● Free technical diagnosis and parts shipment 

● Coverage for all included accessories (ex. remote controls and installation accessories)

Our warranty does not cover:

 ●  Damages obtained from incorrect installation 

 ●  Physical damage during usage

 ●  Color differences from what you imagined

What are the Hi360 LED rope light installation options? 
What are the ways to mount the Hi360? 

Hi360 is made with a flexible 360-degree round LED rope light. It’s versatile for wall and ceiling light installation that suits your interior projects. It has different working options: flexible, rigid form (with polycarbonate tube cover), or a combination of both.

Hi360 uses anchor points and other installation accessories to support the LED rope light and form the shape of your lighting. 

Install your Hi360 vertically and horizontally using pendant cables or directly to the ceiling. The plastic clip allows you to attach a part of the LED neon rope directly to the ceiling or wall. Meanwhile, the splicing set lets you create a round shape as it connects the ends of the tube.

What are the Hi360 LED rope light installation accessories? 

Hi360 can be mounted in different ways so the installation accessories may vary.

Installation Accessories
Hi360Splice Set

Splice Set

An accessory that helps support and connect the Hi360 LED rope light.

Hi360 End-Cap: An accessory to secure the ends of the Hi360.

hi360plastic clip

Plastic Clip: A clear clip for less visible support for mounting the Hi360 on the wall or ceiling.

Installation Options

Hanging KitSteel Cable and Hook

A suspension cord for hanging Hi360 horizontally.

Hanging Kit – Pole and Hook

A metal stem kit to support and mount the LED rope.

Hi360 Clear Cover Kit – Vertical Pendant

This includes the Hi360 clear polycarbonate (PC) tube cover. It has hanging accessories for vertical installation to the ceiling.

Hi360 Clear Cover KitVertical Direct to Surface

This includes hardware for installing the Hi360 with polycarbonate (PC) tube cover directly to the wall or ceiling in a vertical position. 

Direct To Surface – Double Vertical

Includes accessories that allow installation on the surface. Use it to create loops and curved Hi360 lighting on the ceiling or wall.

Direct to Surface – Vertical W/ Wire

Includes installation set for mounting Hi360 vertically on the ceiling. The visible electrical wire is used to power up the light. 

Hi360 Clear Cover Kit Horizontal Pendant

For installing Hi360 with a clear polycarbonate cover. We suggest a max of 2m for Hi360 with a PC tube cover.

What color options does Hi360 LED light fixture offer?  
What are the color options for Hi360 LED light fixture?

Hi360 is available in cool white to warm white (CCT* – 3000K, 4000K, 5000K, 6500K), red, green, and blue. 

CCT3000K4000K5000K6500K
Luminous Flux (lumens/m)1460146514751365
lumens/ft445447450415

*Correlated Colour Temperature: shows the appearance of white LED defined in degrees Kelvin. CCT does not show the color rendering or tunability of an LED.

What is the CCT range for Hi360? 

The correlated colour temperature for the 360-degree LED neon tube lighting is 3000K, 4000K, 5000K, and 6500K and it’s only available in white.

Is Hi360 a dimmable LED light ?
Does Hi360 LED rope lighting have a dimmable or non-dimmable option?

Yes, Hi360 has non-dimmable and dimmable options. The LED drivers are available in 24V non-dimmable and 24V dimmable.

LED Driver (Watts)96W200W300W
Support length (meters)5.110.615.9
Feet16.734.752

If you prefer a dimmable LED light, here are the dimmable option for Hi360 LED rope light:

  • RF remote controller (optional accessory) works with 24V non-dimmable driver)
  • TRIAC Dimmable – The driver works with all major off-the-shelf LED dimmers (Lutron, Leviton)
  • 0-10V Dimmable Driver
Is Hi360 UL and ULC listed for North American use?
Is Hi360 UL and ULC listed for North American use?

Yes, Hi360 LED neon rope lights are UL and ULC listed for U.S. and Canada use. This means the Hi360 light fixture complies with industry-required standards for safety and quality. It is suitable for home or commercial use.

Is HiTube UL and ULC listed for North American use?

Yes, the HiTube is UL and ULC listed. This means the product complies with the industry-standard requirements of lighting.

What are the color options for HiTube?
What HiTube color options are available?

The HiTube color options include solid colors, CCT tunable, and RGB. 

HiTube LED Tube Lighting Color options red green blue cct white

Solid Colors: Red, Green, Blue

White Options: Warm White (3000K), Natural White (4000K), Daylight (5000K), Cool White (6500K)

Correlated Colour Temperature/CCT Tunable (White): The white LED tube has a correlated color temperature/ CCT tunable option from 3000K to 6500K. The lighting allows users to adjust the color based on the color temperature of their choice. You can choose two temperature ranges depending on the light you need (ex. 4000K to 6000K, 3000K to 5000K, etc.)

RGB option: RGB means red, blue and green LEDs. RGB LED produces different hues by mixing these primary additive colors. 

What is the CCT range for HiTube? 

The correlated colour temperature for white HiTube is 3000K, 4000K, 5000K, and 6500K.

What are the LED tube lengths and hanging options for HiTube?
What LED tube lengths are offered for HiTube?

The LED tube length is available in 63cm, 123cm, 153cm and 183cm.

Is HiTube available in vertical pendants & horizontal pendants for all lengths?

Yes, all the LED tube lengths are available for vertical and horizontal pendants to maximize your hanging options for modern LED ceiling lighting. We also offer horizontal pendant splicing which supports longer tubes in the middle.

Is HiTube dimmable?
Are all HiTube LED ceiling lights dimmable?

HiTube has dimmable and non-dimmable LED ceiling light options

Non-dimmable Option

Non-dimmable LEDs are designed to either be fully powered ON or OFF. HiTube has a non-dimmable standard driver with an ON or OFF function. This works with the HiNeon RF remote control (optional accessory).

Dimmable Control Options

LEDs have special circuitry inside, allowing them to adjust the luminous flux and illuminate the level of light. These are the lighting control options for HiTube:

0-10V: The brightness of the lighting is based on the voltage. 0-10V allows luminous flux by transmitting a signal between 0V to 10V. 10% is the minimum amount, and it goes up to 100% (10V). 

DALI: Digital Addressable Lighting Interface (DALI) provides proper lighting through digital data transmission. This means it sends a signal to the two wire lines and then to the main light supply.

Does HiTube LED pendant light have a warranty?
How long does the warranty for HiTube last?

HiTube LED tube lighting has a 1-year warranty. You have the option to pay extra for an extended warranty of up to 5 years.

HiTube warranty covers the following:

● Any optical or power adapter failure

● Free technical diagnosis and parts shipment 

● Coverage for all included accessories (ex. remote controls and installation accessories)

Our warranty does not include:

 ●  Damages obtained from incorrect installation 

 ●  Physical damage during usage

 ●  Color differences from what you imagined

What are the HiTube LED tube design options and limitations? 
What is the flexibility of design with HiTube?

HiTube LED pendant lighting is highly customizable, allowing you to choose a few tubes of the same length or mix and match lengths and arrange them to fit your space. There are two hanging options available (vertical and horizontal).

Arrange HiTube pendant tube lights in symmetrical or asymmetrical configurations. Browse our catalogue to inspire your creative vision with modern LED ceiling lights. 

What are the design limitations of HiTube?

You can hang HiTube vertically or horizontally. The material is a rigid LED neon tube with lengths available of 63cm, 123cm, 153cm and 183cm. The HiTube can’t be bent or curved to create new shapes for your lighting fixture. 

Are there other finishing options for HiTube pendants? 

No, we only have aluminum and powder finish in matte black and matte white. 

How long until I get my order?

Discover the ideal product that aligns with your timeline. Signs are shipped from Vancouver, Canada, and your order may arrive sooner based on proximity. Once your order is placed, it enters production, and upon completion, you’ll receive a tracking number and link for easy monitoring.

Please refer to the table on the estimated time of arrival (ETA) per product line:

Product LineProduction TimeAverage Free Shipping TimeframeAverage Expedited Shipping Timeframe
HiPatterns/HiOpen/Pre-made HiScripts (In Stock)Ready to ship4-7 business days2-3 business days
HiPatterns/HiOpen/Pre-made HiScripts (Made to Order)2-3 Weeks4-7 business days2-3 business days
HiLetters Ready to ship4-7 business days2-3 business days
HiScripts2-3 Weeks4-7 business days2-3 business days
Custom Neon (Standard)3-5 Weeks4-9 business days2-5 business days
Custom Neon (Expedited)2-3 WeeksN/A2-5 business days
*Total ETA refers to the production plus the Shipping timeframe
How to Install Outdoor Neon Signs

You may have bought an outdoor open sign or a custom neon sign for outdoors but you aren’t sure how to install them. Installing an outdoor neon sign can be tricky the first time you do it. Outdoor signs usually come with LED drivers and different signs come with different drivers to set up your sign. In HiNeon we use a 12V UL Listed LED Driver and long 3-meter neon wiring for convenient installation. Watch the video or follow this step-by-step guide to successfully install outdoor neon signs!

Things to Prepare

You got most of the stuff you need in the box! Just grab your handy-dandy screwdriver to install an outdoor neon sign!

●   Outdoor Neon Sign

●   12V UL Listed LED Driver

●   Wire (Wago) Connectors

●   Clamp Connectors

●   Power Cord

●   Installation Accessories (Screws & Hanging Chain)

●   Screwdriver

Setting Up the Wiring for your Outdoor Neon Sign

Installing an outdoor sign can be a bit tricky when handling the wirings. check out these quick and easy steps to successfully install your sign.

Step 1

Prepare your LED Driver Set; (LED Driver,  Wire (Wago) Connectors, Screws (Clamp Connectors), and the Power Cord

Step 2

Unscrew the cover from the LED driver using the screwdriver

Step 3 

Remove the cover and set it aside together with the screw. 

Step 4

Check the LED driver to where your wires should go by checking the colors. The wires are all conveniently color-coded so you can attach the right wire to the driver.

Step 5

Decide where you will be placing your LED driver then punch a hole in each side of the LED driver using your hands and apply a bit of force. Make sure that the position of the LED driver and the location where you punch the holes will prevent water from getting inside.

Step 6

Install the clamp connectors to where you punched the holes. Unscrew the ring from the clamp connector. The part with two screws should be on the outside then put in place with the smaller ring inside. Loosen the clamps using a screwdriver to insert your wires. Once the wires are in, tighten the clamp again with a screwdriver.

Step 7

On the output low voltage part, connect the wires from the driver to the LED sign wires. In low voltage red coated wire is positive while the black-coated wire is negative. Connect all negative wires into one wago connector while all positive wires into another wago connector.

Step 8

Finish the same process with the power chord on the line voltage input side. Black (brown) coated wire is the hot wire, white (blue) coated wire is the neutral wire, and green coated wire is the ground.

Step 9

Finally, place the cover and you are ready to hang or install your sign.

Step 10

Now you can install your outdoor neon sign along with the LED driver on the wall! Either attach the hanging chain to the sign or directly screw the open sign on the wall.

Mounting Your Outdoor Neon Sign to Wall

Once your done with the wireing, you can begin to install your outdoor open sign on the wall.

What You’ll Need

Get your neon sign and accessories and don’t forget to grab a few more things in your toolbox. 

●   Installation accessories (drywall anchors, screws)

●   Hammer

●   Screwdriver

●   Driller with a ¼” (6mm) drill bit

●   Pencil  

Mounting Your Outdoor Sign on the Wall

You can put your outdoor sign on the wall by simply following these eight easy instructions.

Step 1

Using a pencil, shade the holes you want to install your sign and LED driver with.

Step 2

Now simply drill the marked areas. Make sure that your driller is ready with a ¼” (6mm) drill bit. Do the same for both sides.

Step 3

Once you have your holes ready, take the drywall anchors and tap them in the wall using a hammer.

Step 4

Now align the holes of your and it’s time to screw in the nails into the drywall anchors.

Step 5

The last step, connect all the wirings together, plug it in, and light it up!

Download the Printable PDF Manual
How to Install Custom Neon Signs

You can install custom neon signs in a lot of ways! Plus, these signs are easy to install. Be creative with how you display your custom signs with these installation methods:

Neon Sign Installation Methods

Check out different installation accessories for your custom neon sign. Simply click the links below to get started:

For Neon Signs With Backing

No-Backing Neon Signs

How to Install Custom Neon Signs Using Standard Screw Kit

Installing your neon sign is quick and easy. The standard screw kit which is included in the package is the basic way to install custom neon signs. These are part of our installation accessories that are included in your order so you won’t have a hard time displaying your sign on your wall. 

Want to skip reading? Watch this neon light installation instead:

Check out this video tutorial on how to install your custom signage with backing using a standard screw kit:

Things to Prepare

● Installation accessories (screws, washers, and drywall anchors)

● Hammer

● Screwdriver

● Drill with a ¼” (6mm) drill bit

● Pencil

Steps to Install Neon Lights With Standard Screw Kit
Step 1

Place your sign on the desired area on your wall. Using a pencil, mark the holes from your sign to determine the screw hole locations. Once done, place your sign back in a safe place for the next step.

Step 2

Now that you are done marking the holes, make sure that your drill is ready with a ¼” (6mm) drill bit and drill the marked areas.

Step 3

Once you have drilled the holes, take the drywall anchors and hammer them carefully.

Step 4

Get your sign and it’s time to screw the nails. Simply align your sign, put the washer on top of the nails, and screw them into the drywall anchors.

Step 5

Finally, it’s time to put the wires together and plug in the sign to your power adapter.

You did a great job! Now you can take a photo of your beautiful neon sign. Don’t forget to share your finished sign on social media and tag us on Instagram (@hineonled). Let’s spread good vibes and color with LED neon signs.

Download the Printable PDF Manual

HOW TO INSTALL LED NEON SIGN WITH ADVERTISING SCREW KIT

The advertising screw kit makes a neon light look more polished and professional, making it a great company sign or branding signage for your office, front desk, or lobby. It also looks stylish in restaurants and stores! Just like the standard screw kit, our advertising screw kit makes the installation of neon signs quick and easy.

Follow Our Quick Video Tutorial:

Watch this simple tutorial on how to install your neon signs using an advertising screw kit.

Things to Prepare

●   Advertising screw kit (barrel and cap)

●   Screws

●   Drywall anchors

●   Hammer

●   Screwdriver

●   Drill with a ¼” (6mm) drill bit

●   Pencil  

Steps to Install Neon Signs Using Advertising Screw Kit
Step 1

Decide where you want to install your neon sign and put the sign against it. Using a pencil, determine the screw hole locations and mark them on the installation surface. 

Step 2

Remove the sign on the wall and drill holes in marked locations with a 1/4” (6mm) drill bit.

Step 3 

Grab your drywall anchor and tap it in the holes using your hammer.

Step 4

Next, install the barrel on the wall with screws through the barrel into the drywall anchors.

Step 5

Finally, put the sign on and thread the studs to the barrels. Your sign should have a 1” gap from the installation surface. 

Step 6

You now just have to put the wires together and plug them in. Watch your sign light up and wow the people in your office or your store!

How to Hang a Big Neon Sign

What better way to showcase your business than a big hanging sign with neon lights? Make your business shine with a beautiful indoor or outdoor sign. 

Take note that large signages are heavier, so it needs a heavy-duty installation accessory that also looks pleasing to the eyes. 

When ordering big hanging signs from HiNeon, we guarantee that the installation accessory we provide looks polished and professional, too. We can provide you with a ceiling mounting kit to safely hang your LED signage.

Watch The Step-by-Step Installation:

Here’s a step-by-step video guide on how to hang your ceiling-mounted hanging sign for a big neon like this. This video features a neon sign with a frosted clear backing:

Things to Prepare

● Ceiling mounting kit: top mounts (1.5” diameter), screws, 6.6ft (2m) long suspension wires, & cable seal

●  Drill with a 1/4” (6mm) drill bit

●  Screwdriver

●  Sharp plier

●  Hammer

●  Pencil

Steps To Install A Big Hanging Neon Sign
Step 1

Pull the suspension wire through the cable seal and then through the suspension holes on the sign. Do the same to the other end.

Step 2

Once again, pull the wire end through the cable seal and use a sharp plier to seal it. Repeat this step with the other cable wire. Make sure all hanging wires are attached to the sign.

Step 3

Using a pencil, grab the top mounts and determine screw hole locations for the top mounts. Once done, set the top mounts aside.

Step 4

Grab your drill and make sure that you are using a 1/4” (6mm) drill bit. Drill holes in all marked locations.

Step 5

Once you have all the holes ready, tap the drywall anchors in each hole with a hammer. 

Step 6

Get the top mounts and align them on the holes. Then, you can screw nails into the drywall anchors using a screwdriver.

Step 7

Push the pin on the top mount and insert the hanging wire. Release the pin to tighten the wire.

Step 8

You can now fix the wiring on the ceiling or wall. Plugin the power adapter and light up the sign.

Download the Printable PDF Manual

How To Install A No-Backing Sign With Plastic Nails

Installing a custom neon sign with no backing is easier with these plastic nails. Using a plastic nail that directly attaches your sign to the wall gives a clean, seamless, and professional look to your space.

Watch How it’s Done:

See how we used the plastic nails to ensure that this script neon sign looks seamless against the wall:

What You’ll Need

●  Plastic nails 1.2” (3cm) – included in the box

●  Blueprint paper

●  Tape

●  Pencil

●  Drill with a 1/4” (6mm) drill bit

Steps To Install A Neon Sign Directly To The Wall Using Plastic Nails
Step 1

Prepare the needed materials in an accessible area and screw the nails into the backside of the neon.

Step 2

Position your blueprint on your installation surface and tape it to hold its place. Using your pencil, mark all the screw-hole locations. Once done, carefully remove the blueprint.

Step 3 

Grab your drill and make sure a 1/4” (6mm) is in place then drill holes in the marked areas.

Step 4

Now, you’re ready to put the neon sign in place. Simply, align the nails to the drilled holes.

Step 5

Lastly, fix the wiring based on our guide, plug in the power adapter, and voila! Take time to appreciate your hard work and your neon sign!

Download the Printable PDF Manual
How To Install HiScripts and HiPatterns

HiScripts and HiPattern are small neon signs with no backing. Without the backing, the neon sign looks neat and seamless when installed directly onto your wall. See the best methods for installing your neon sign to have that floating effect on your indoor space:

Installation Methods For No-Backing Neon Signs

You can click on the links below to get started.

How to Install Neon Signs Using Plastic Nails

Installing your neon sign with plastic nails works well, especially with neon signs without backing. It’s ideal if you don’t like seeing nails or even wires from your neon sign. Using plastic nails gives off a clean, seamless, and professional look to your indoor space.

Watch How it’s Done
What You’ll Need

●  Plastic nails 1.2” (3cm)

●  Blueprint paper

●  Tape

●  Pencil

●  Drill with a 1/4” (6mm) drill bit

5 Steps To Install A No-Backing Neon Sign With Plastic Nails
Step 1

Prepare the needed materials in an accessible area and screw the nails into the backside of the neon.

Step 2

Position your blueprint on your installation surface and tape it to hold its place. Using your pencil, mark all the screw-hole locations then safely remove the blueprint.

Step 3 

Grab your drill and make sure a 1/4” (6mm) is in place. Drill holes in the marked areas.

Step 4

Align the nails to the drilled holes.

Step 5

Lastly, fix the wiring based on our guide. Plug in the power adapter, and try to turn on your neon sign!

Download the Printable PDF Manual

How to Install a Neon Sign Quickly With Double-Sided Tape

Install your neon sign instantly using double-sided tape. It’s easy, less tacky, and fast! Using double-sided tape is a convenient option to put your sign on the wall.

Double-sided tapes are best used for small neon signs like HiPatterns and HiScripts. We provide you with perfectly-sized double-sided tapes with strong adhesion. The double-sided tape that comes in your package is already cut to the right size so you would not have to worry about your tape being visible.

Easily Install Your Neon Lights. Watch This:

Here’s a simple video tutorial on how to install your LED neon sign with double-sided tape.

Things to Prepare

Everything you’ll need is in the box! You’ll get the following items inside:

●   The neon sign

●   Double-sided tape

●   Dimmer switch cord

●   12V Power adapter

●   Black cord with plug: 1m (3ft)

3 Quick Steps in Installing with Double-Sided Tape

Here are 3 simple steps you can follow to have a flawless neon sign installation with double-sided tape.

Step 1

Remove all materials from the box. Grab the double-sided tape and put your neon sign on a clean table.

Step 2

Place the tapes at the back of the sign. Make sure to align each piece of tape well before sticking it to the sign and place it proportionally in all corners you can cover. 

Step 3 

Once done, you can now find the area you want your sign to go to and just stick it on the wall. Connect all the wirings together, plug it in, and watch your sign light up!

How to Install HiLetters Neon Sign

There are two ways how to install your HiLetters sign. One is to look for a neat surface where you can place your HiLetters sign as a neon letter desk sign. Another way is to use HiLetter’s wall mounting accessories to turn this standing letter neon sign into a wall decor.

Installation Methods

Click the buttons below to jump to the section you want to check.

Watch This Quick Installation Process

Here’s an easy-to-follow video on how to light up your HiLetters neon light.

Neon Letter Desk Sign

HiLetters is one of our favorite neon signs. You don’t need anything else besides what you have in the box to light it up. It’s super easy to use and fun too! It’s an upgrade to your usual DIY letter boards, which makes it ideal for home or business use.

What’s in the Box?

●   Selected magnetic letter neon lights

●   Magnetic railing

●   12V Power adapter

●   Black cord with plug: 1m (3ft)

Installing Your Desktop Neon Sign

Installing Hiletters is easy as 1, 2, 3!

Step 1

Choose the neon letters you want to use to create your message on the magnetic railing.

Step 2

Place the letters in the gap into the magnetic railing. It will automatically connect and stay in place even when you put it upside down.

Step 3 

Connect all the wirings together on your magnetic railing, plug it in, and light it up!

Download the Printable PDF Manual
Product Manual for HiLetters Magnetic LED Neon LightsDownload

Mount to Wall

Mounting your HiLetters LED neon lights is another great way to show your message for many to see.

Things to Prepare

Get your neon sign and accessories and don’t forget to grab a few more things in your toolbox. 

●   Wall mount accessories (2)

●   Screws

●  Drywall anchors

●   Hammer

●   Screwdriver

●   Driller with a ¼” (6mm) drill bit

●   Tape measure

●   Pencil  

How To Mount Your HiLetters On The Wall
Step 1

Select the letters you want to use to create your message.

Step 2

Place the letters in the gap into the magnetic rail. It will automatically connect and stay in place even when you move it upside down.

Step 3

Using a tape measure and a pencil, mark the lines where you want to mount your neon sign.

Step 4

Position the wall mount accessories on the wall. Mark the holes from your sign to determine the screw hole locations.

Step 5

Drill the marked areas. Make sure that your driller is ready with a ¼” (6mm) drill bit. Do the same for both sides.

Step 6

Once you have the holes ready, take the drywall anchors and tap them into the wall using a hammer.

Step 7

Now align the holes of your and it’s time to screw in the nails into the drywall anchors.

Step 8

Now unscrew the cap on both ends of the magnetic railing and slide the wall mount in. Once in place, put back the cap and screw it in place.

Step 9

The last step, connect all the wirings together on your magnetic railing, plug it in, and light it up!

What is the difference between HiLetters and HiScripts?

HiScripts and HiLetters differ mainly in production time and design features. HiScripts take 2-3 weeks for shipment, while HiLetters are ready to ship the next business day.

Both are customizable word neons, but HiScript offers a more permanent design with color, size, and font choices from pre-selected options.

In contrast, HiLetters allows full message customization, and their magnetic rail serves as both a light source and a desktop stand, though it has only two colors and one font.

HiLetters and HiScripts Comparison Chart
HiScriptHiLetters
Lead TimeShips between 5-6 weeksShips in 1 business day
DesignPermanent designRe-arrangeable magnetic neon letters
FontRetrology, Comfortaa, Omnium, Antro, Natural, Everything1 Basic font option
ColorWhite, warm white, green, yellow, red, pink (purple), cyan blueRed, white
Size8 in, 10 in, 12 in, 15 in2.7 in
Installation optionsDirect to wall, wire hanging, wall back nailsDesktop, direct to wall

Do you ship worldwide?
Do You Do International Deliveries?

HiNeon is a company based in Vancouver, Canada. Unfortunately, we can currently deliver only to the US and Canada.

Do You Ship Outside Mainland USA?

Yes, we can have your sign delivered outside mainland USA such as Hawaii and Guam with some extra charges.

FREE Shipping to Canada and Mainland USA

We guarantee free deliveries all over Canada and Mainland USA. No minimum purchase required for regular shipping. If you prefer expedited shipping, additional shipping cost will be charged.

How long before I get my neon sign purchased at the shop?

All the neon signs you can purchase at the shop are pre-made. They can be received much faster than our customizable neon signs. The lead time for each product may differ depending on the stock availability. 

In Stock

Products in stock are ready to ship in just 1 business day.

Made to Order

If the product is not in stock, once your order has been placed, our team will immediately manufacture your order. You may expect it to be shipped out between 2-3 weeks.

Delivery Timeframe

Once the order has been dispatched or shipped out, it may take around 5-7 business days for you to receive your neon sign.

Do You Do International Deliveries?

Unfortunately, we can currently deliver only from the US and Canada. We can however ship outside mainland USA such as Hawaii and Guam with some extra charges

Do You Have Free Shipping?

We guarantee free deliveries all over Canada and Mainland USA. No minimum purchase required for regular shipping. If you prefer expedited shipping, additional shipping cost will be charged.

How do I pay for my custom neon signs?
Pre-made, HiLetters, and HiScripts

The payment process for these lines is easy! Simply add your order to the cart, encode your shipping details, and place your order. Our team will automatically prepare your order.

Fully-customized Neon Signs

Once you are ready to pay for your order, the sales team will provide you with an invoice. There, you will find a button that says “CLICK TO PAY.”

After clicking the button you will be redirected to a checkout page on our website. Encode your shipping details, see your billing details, and pay for your sign. 

*** Please note that you can not have a refund once you have placed your order for HiScripts and fully-customized neon signs.

Do you accept all major credit card networks?

Yes. We accept all major credit card networks via Stripe.

●  American Express

●  China UnionPay (CUP)

●  Discover & Diners

●  Japan Credit Bureau (JCB)

●  Mastercard

●  Visa

Can I pay through PayPal?

Yes, you can also pay for your orders via PayPal.

Installing HiLetters Neon Sign

There are two ways how to install your HiLetters sign. When you receive your HiLetters package. Normally you don’t need to get anything else. Just look for a clean area to place your sign and you can install your HiLetters sign as a desktop neon sign. Another way to do it is using HiLette’s wall mount accessories. With this, you turn your Desktop Neon sign to a fixture on your wall.

Installation Methods

You can click on the links below to get started.

See How They’re Done in Action

Here’s an easy-to-follow video on how to light up your HiLetters neon light.

Desktop Neon Sign

HiLetters is one of our favorite neon signs. You don’t need anything else besides what you have in the box to light it up. It’s super easy to use and fun too! It’s an upgrade to your usual DIY letter boards. Perfect for any business or as home decor.

What’s in the Box?

Everything you will be needing is inside the box. Select the letters you want to light up and get ready to set up your neon sign! You should see the following materials:

●   Selected magnetic letter lights

●   Magnetic bar

●   12V Power adapter

●   Black cord with plug: 1m (3ft)

Installing Your Desktop Neon Sign

Installing Hiletters is Easy as 1, 2, 3!

Step 1

Remove all materials from the box and select the letters you want to light up

Step 2

Place the letters in the gap into the magnetic ream. It will automatically connect and stay in place even when you put it upside down.

Step 3 

Connect all the wirings together on your magnetic ream, plug it in, and light it up!

Mount to Wall

Yes, you can even mount HiLetters on the wall! It’s a great way to show your message for many to see.

What You’ll Need

Get your neon sign and accessories and don’t forget to grab a few more things in your toolbox. 

●   Wall mount accessories (2)

●   Screws

●   drywall anchors

●   Hammer

●   Screwdriver

●   Driller with a ¼” (6mm) drill bit

●   Tape measure

●   Pencil  

Installing Your Desktop Neon Sign

You can put your HiLetters sign on the wall by simply following these eight easy instructions.

Step 1

Remove all materials from the box and select the letters you want to light up

Step 2

Place the letters in the gap into the magnetic ream. It will automatically connect and stay in place even when you put it upside down. Put it aside.

Step 3

Using a tape measure and a pencil, mark the lines where you want to mount your neon sign. Next, position the wall mount accessories on the wall, and using a pencil, mark the holes from your sign to determine the screw hole locations.

Step 4

Now simply drill the marked areas. Make sure that your driller is ready with a ¼” (6mm) drill bit. Do the same for both sides.

Step 5

Once you have your holes ready, take the drywall anchors and tap them in the wall using a hammer.

Step 6

Now align the holes of your and it’s time to screw in the nails into the drywall anchors.

Step 7

Now unscrew the cap on both ends of the magnetic bars and slide the wall mount in. Once in place, put back the cap and screw it in place.

Step 8

The last step, connect all the wirings together on your magnetic ream, plug it in, and light it up!

How to Install Small Signs with Hanging Chain

Hanging chains are perfect for small signs such as open signs on your storefront window or glass door. You may also hang a small sign on a wall for permanent fixtures as a safer and more durable installation option.

Watch This Quick Video Tutorial:
What You’ll Need

First, check if you have complete materials to successfully install your neon sign. For installations on a glass window, you can grab suction cup hooks available at home or buy one in the nearest hardware store. If you plan to hang it on a wall, Grab yourself a drill with a 1/4“ (4mm) drill bit and a hammer.

●  33” (85cm) hanging chain

●  (for Windows) Suction cup hooks 

●  Screw with a drywall anchor 

●  Drill with 1/4” (6mm) drill bit

●  Screwdriver

●  Hammer

Steps to Install A Small Neon Sign with a Hanging Chain
Step 1

Prepare the needed materials in an accessible area 

Step 2

Connect the sign to both hooks.

Step 3A (For glass  windows)

Place the suction cup hooks on desired window area and hang your sign and you’re done!

Step 3B (For walls)

Drill a hole on the hanging anchor location with a 1/4” (6mm) drill bit.

Step 4

Tap the drywall anchor in with a hammer.

Step 5

Screw the nail into the drywall anchor and make sure to leave some space for the chain to hang on.

Step 6

Now it’s time for you to hang your sign. Fix the wiring based on our guide, plug in the power adapter, and make your sign light up!

Download the Printable PDF Manual
Installing HiScripts and HiPatterns

HiScripts and HiPattern neon signs both are small and have no backing. This makes it possible to make your sign look clean and more cool-looking with its seamless designs and clean installation methods. below you can see how to install your sign perfectly using direct-to-wall nails (plastic nails) or double-sided tape.

Installation Methods

You can click on the links below to get started.

Installing with Direct to Wall Nails

If you don’t like seeing nails or even wires from your sign, you should try installing your neon sign with direct-to-wall nails. A neon sign with no backing particularly works well with this installation method. Using direct-to-wall nails gives off a clean, seamless, and professional look on your space like it is meant to be there.

This particular way of setup is especially popular for contractors who have access to the backdoors. Some might also hide the wirings by changing the wires. Nonetheless, keeping the wires outside and painting them with the same color as your wall also works! Especially since it uses a 12V adapter to lower your electricity consumption.

Watch How it’s Done
What You’ll Need

Before you start installing, here are some things you need to prepare. The installation accessories which you can find on the box, a tape, a pencil, and a drill with a 6mm drill bit. You’ll also be using a pencil and some tape to mark the wall using the blueprint.

●  Plastic nails 1.2” (3cm)

●  Blueprint paper

●  Tape

●  Pencil

●  Drill with 1/4” (6mm) drill bit

5 Steps Installation with DIrect to Wall Nails
Step 1

Prepare the needed materials in an accessible area and screw the plastic nails into the backside of the neon.

Step 2

Position your blueprint on your installation surface and tape it to hold its place. Using your pencil, mark all the screw-hole locations. Once done, safely remove the blueprint.

Step 3 

Grab your drill and make sure a 1/4” (6mm) is in place. Once you’re sure, drill holes on the marked areas.

Step 4

Now, you’re ready to put the neon sign in place. Simply, align the plastic screws to the drilled holes.

Step 5

Lastly, just fix the wiring based on our guide, plug in the power adapter, and voila! Take time to appreciate your hard work and your neon sign!

Installing Your Neon Sign Fast with Double-sided Tape

Light your sign fast with double-sided tape. It’s easy, less tacky, and fast! Using double-sided tape is a convenient option to put your sign on the wall. We provide you with perfectly-sized double-sided tapes that are not only convenient to use but also have strong adhesion. The double-sided tape that comes in your package is already cut to the right size so you would not have to worry about your tape being visible. Double-sided tapes are best used for small neon signs like HiPatterns and HiScripts.

Bored of reading? Follow this video instead!

Here’s a simple video tutorial on how to install your Neon Sign with double-sided tape.

Things to Prepare

Everything you’ll need is in the box! Make sure you bring out of the box the following items.

●   The neon sign

●   Double-sided tape

●   Dimmer switch cord

●   12V Power adapter

●   Black cord with plug: 1m (3ft)

3 Quick Steps in Installing with Double-Sided Tape

Here are 3 simple steps you can follow to have a flawless neon sign installation with double-sided tape.

Step 1

Remove all materials from the box. Grab the double-sided tape and put your neon sign on a clean table.

Step 2

Place the tapes at the back of the sign. Make sure to align each tape well before sticking it to the sign and place it proportionally in all corners you can cover. 

Step 3 

Once done, you can now find the area you want your sign to go to and just stick it on the wall. Finally, connect all the wirings together, plug it in, and watch your sign light up!

Installing Your Custom Neon Sign

With custom neon signs, you can get creative in installing your light. Different signs are made with different purposes and there are many different ways how to install them. Here are three common installation processes in installing your custom neon signs.

Installation Methods

You can click on the links below to get started.

How to Install your Neon Sign Using Standard Nails

Now that you have your neon sign on hand, now it’s time to place your neon sign on the wall. It’s quick and easy! You’ll be done in just minutes. So get ready to light up your room with neon lights!

Using standard nails is the most basic way to install your neon on your wall. Once you receive your sign, you automatically have installation accessories and instructions for you to follow in the box.

Bored of reading? Follow this video instead!

Here’s a simple video tutorial on how to install your direct-to-wall signs using standard nails.

Things to Prepare

Ready your installation accessories such as the screws, washers, and drywall anchors. Grab your handy-dandy toolbox and get a small hammer and screwdriver. Make sure to also get your driller ready with a ¼” (6mm) drill bit. If you don’t have a driller, time to call a friend or say hi to your neighbor. Once you have these items in a convenient area, clean the surface then grab a pencil. Now it’s time to get ready for action!

● Installation Accessories (screws, washers, and drywall anchors)

● Hammer

● Screwdriver

● Driller with a ¼” (6mm) drill bit

● Pencil

5-Step Standard Nails Installation
Step 1

Place your sign on the desired area on your wall. Using a pencil. Mark the holes from your sign to determine the screw hole locations. Once done, place your sign back in a safe place for the next step.

Step 2

Now that you are done marking the holes, make sure that your driller is ready with a ¼” (6mm) drill bit. Simply drill the marked areas and now it’s time for the next step

Step 3

Once you have your holes ready, take the drywall anchors and tap them in the wall using a hammer.

Step 4

We’re almost done! Go get your sign and it’s time to screw the nails! Now simply align your sign, put the washer on top of the nails, and screw them into the drywall anchors.

Step 5

Finally, the last step and the most exciting part of all! It’s time to put the wires together and plug in the sign to your power adapter and voila!

You did a great job. Now it’s time for a selfie! Share your finished sign on social and tag us on Instagram (@hineonled). Let’s spread good vibes and color with LED neon signs!

Installing Your Company Neon Sign with Advertising Nails


Advertising nails are great in making your sign look more professional. It’s perfect for branding signages for your office like the front desk or lobby. It’s also perfect for restaurants and stores and put your neon sign at the back of the cashier or on a clean wall surface.

Follow Our Quick Video Tutorial
What You’ll Need

Make sure to prepare the things you’ll need before installing your neon sign. Get your handy-dandy toolbox and bring out the stuff you’ll be needing to properly install your sign.

●   Advertising nails set (barrel and cap)

●   Screws

●   Drywall anchors

●   Hammer

●   Screwdriver

●   Driller with a ¼” (6mm) drill bit

●   Pencil  

6 Steps in Installing with Advertising Nails

Just follow these 6 simple steps and you can have your sign look professional in no time!

Step 1

Finalize where you want to install your neon sign and put your sign against it. Using a pencil, determine the screw hole locations and mark them on the installation surface. 

Step 2

Remove the sign on the wall and drill holes on marked locations with a 1/4” (6mm) drill bit.

Step 3 

Now grab your drywall anchor tap it in the holes using your hammer.

Step 4

Next, install the barrel on the wall with screws through the barrel into the drywall anchors.

Step 5

Finally, put the sign on and thread the studs to the barrels. Your sign should have a 1” gap from the installation surface. 

Step 6

You now just have to put the wires together and plug it in. Watch your sign light up and wow the people in your office or your store!

How to Hang a Big Neon Sign

What better way to showcase your business than a big hanging sign with neon lights? Make your sign hang beautifully in or out of your shop. Once you have your design customized and have your neon sign on hand, now it’s time to get it installed. Here is a step-by-step guide for you to follow through.

For installing hanging big signs, we don’t just use any material to hang our custom signs. The sign itself is generally heavy so make sure to use durable materials that likewise look aesthetically pleasing. Not to worry, for when ordering big hanging signs with HiNeon, we make sure that your sign not only looks cool but the overall look of the sign as well when it is installed. We can provide you with a ceiling-mounted wire suspension kit so you can be sure the sign can hang safely while looking great.

See How It’s Done in Action

Here’s a step-by-step video guide on how to hang your ceiling-mounted hanging sign for a big neon like this.

Get These Stuff Ready

Before you start installing your sign, get the ceiling-mounted wire suspension kit ready. This includes the top mounts, screws, 6.6ft (2m) long suspension wires, and cable seal. Apart from these, grab your own sharp plier, drill with a 1/4” (6mm) drill bit, hammer, screwdriver, and a pencil to mark your ceiling. Once you have all these ready, you can now start hanging your big neon sign.

●  Ceiling mounted wire suspension kit: top mounts (1.5” diameter), screws, 6.6ft (2m) long suspension wires, cable seal

●  Drill with a 1/4” (6mm) drill bit

●  Screwdriver

●  Sharp plier

●  Hammer

●  Pencil

8 Steps in Installing Your Big Hanging Sign
Step 1

Pull the suspension wire through the cable seal and then through the suspension holes on the sign. Do the same to the other end.

Step 2

Once again, pull the wire end through the cable seal and use a sharp plier to seal it. Repeat this step to the other cable wire. Make sure all hanging wires are attached to the sign.

Step 3

Using a pencil grab the tops mounts and determine screw hole locations for the top mounts. Once done, set the top mounts aside.

Step 4

Grab your drill and make sure that you are using a 1/4” (6mm) drill bit. Finally, drill holes on all marked locations.

Step 5

Once you have all holes ready, tap the drywall anchors in each hole with a hammer. 

Step 6

Get the top mounts and align them on the holes. Then, you can screw nails into the drywall anchors using a screwdriver.

Step 7

We’re almost done. Push the pin on the top mount and insert the hanging wire. Release the pin to tighten the wire.

Step 8

Now for the exciting part. You can now fix the wiring on the ceiling or wall. Plugin the power adapter and light up the sign. Bravo!

Warranty, Returns, and Cancellations

Returns and Cancellation

Can I cancel my order?

Yes. However, cancellation of orders is only allowed for pre-made neon sign orders

You may apply for cancellation if:

● You ordered a pre-made neon sign (HiPattern, Open Signs, and HiLetters)

● The neon sign was canceled within 6 hours of placing the order

● The order is not yet out for delivery

● If your purchase meets one of the requirements, you can receive a full refund. 

Orders you cannot cancel:

Customized neon signs (Custom Neon & HiScripts, HiLetters)

You cannot cancel your order once it’s placed. 

How can I cancel my order?

● You can cancel an order by filling out the form on our Contact Us page. 

● Select “Existing Order” in the form’s dropdown menu.

● Fill out the necessary fields. 

● Our customer service will contact you shortly.

Can I return my neon sign? 

Yes. You can return your item for a partial refund or exchange your item within 30 days after delivery. This 30-day guarantee applies to all our pre-made neon signs (HiPatterns, Open Signs, Premade HiScripts & HiLetters). 

The 30-day guarantee does not apply to:

● Events and rental companies

● Orders above 800 USD or 900 CAD

There will be a processing fee unless defective or prohibited by law. 

Warranty

Does HiNeon offer a warranty?

Yes. All items we sell come with a 1-year warranty

Warranty inclusions:

The warranty covers any faults that may occur with the product. It includes 

● Any optical, power adapter failure

● Free technical diagnosis and parts shipment 

● Coverage for all included accessories, such as remote controls and installation accessories. 

The warranty does not apply to the following:

 ●  Damage from incorrect installation 

 ●  Physical damage during usage

 ●  Color differences from what you imagined

There may be a slight color difference from the photos on our product pages. You may want to buy our sample color palette or our pre-made neon to see the true color. 

Is the warranty extendable?

Extension of warranty only applies to customized products (Custom Neon Signs, HiTube, and Hi360). 

  • For custom neon signs, you may apply for an extension of the warranty of 2 years up to 4 years for an extra fee upon placing your order. 
  • HiTube and Hi360 can be extendable for up to 5 years with an extra fee upon placing your order. 

If you placed an order, you may still apply for a warranty extension before receiving the sign. Feel free to contact our customer service or by answering the form on our Contact Us page.

How can I report a damaged neon sign?

If you find any damage, you may report it by scanning the QR code on the package. You can reach us by filling out the form on the Contact Us page. 

  1. In the dropdown menu, select “Existing Order”.
  2. Fill out the necessary information. 
  3. Attach proof by adding photos and videos. 
  4. Describe in the form why you are applying for our warranty. 
  5. Our customer service will inspect the issue and provide you with a solution.

You may choose to replace the sign/accessory or get a full refund. In some cases, we may need you to ship the sign back to us for a technical diagnosis to provide a better solution. 

For customized signs, solutions may differ depending on the case. We may offer a partial refund, replacement, or full refund.

What if my sign is no longer covered by warranty?

Don’t worry! We offer repairs for a nominal fee if your warranty period has ended. Please take note that the repair is applicable for certain issues based on our assessment of your neon sign. 

Follow these steps so we can assist you further:

  1. Answer the form on our Contact Us page.
  2. Attach some videos or pictures of the product.
  3. Write the reason why it needs to be repaired.
  4. Wait for feedback before sending your sign to our warehouse.
  5. You may deliver your sign to us so we can do a technical diagnosis to see if we can still repair the sign.
  6. After inspection, we will come back to you with the solution and the fees you need to pay for the repair.

Shipping

What if my sign arrived damaged?

Please open the package within fifteen (15) days to inspect for any damage. Make sure to turn on the sign to check if it’s properly lighting up and if all the other accessories are working. 

If you find any damage, you can report it by filling out the form on our Contact Us page. 

  1. Select “Existing Order” in the dropdown menu. 
  2. Fill out the necessary information. 
  3. Attach proof by attaching photos and videos. 
  4. Describe in the form the details so our customer service can provide you with a solution. 
  5. You may choose to replace the sign/accessory or get a refund. 

For some cases, you may need to ship the sign back to us for technical diagnosis. For customized signs, solutions may differ depending on the case. We may offer a partial refund, replacement, or full refund.

Learn more about the HiNeon shipping process

Can I return or refund the HiLetters sign?

We have a 30-day money-back guarantee for all new customers! 

To be eligible for this, you must request within 30 days of the date you received the product, and the product must not be damaged in any way.  A restocking fee of 15 percent will be charged on opened Premade signs unless defective or prohibited by law.

Please contact us and leave a short description of why you want to return or refund. 

Note, you are responsible for all shipping and customs charges associated with returning an order.

Once we have received the product(s) back and have inspected that they are in good working condition, we will process your refund to your original payment method. Understand that depending on your credit card or banking company, it may take up to 10 business days after your credit is applied for it to post to your account.

Our money-back guarantee follows the following restrictions:

● Does not apply to events or rental companies.

● Available for new customers only. This does not apply to returning customers who have purchased Premade signs before.

● Does not apply for orders over 800 USD or 900 CAD.

What is the lead time for HiLetters order?

All our Hiletter are usually in stock. We will process your order within 1 to 3 business days after receiving the payment. The delivery time is around 5 to 7 business days.

Please note that the estimated time may change when you are placing the order. You can double-check with our team the lead time again if there are time constraints on the project. Do keep in mind that all the lead time we provided is just an estimation.

Do you have any other fonts or sizes I can choose for HiScripts?

As of right now, we only have pre-selected 6 options for the font. This helps to make it much easier and more convenient for you. These fonts are curated to fit your event or business style.

See examples of the fonts below
What about sizes?

We only have limited sizes for HiScripts to streamline our production process.

Available size options are: 8 in, 10 in, 12 in, 15 in

However, if you really need to make the sign bigger or have other preferences, we can customize it accordingly. Just fill out the form on our custom neon signs page.

What is the lead time for HiScripts?

The lead time for HiScripts is 2 to 3 weeks, starting from the day we receive your payment to the day it’s ready to ship. Additional 4-7 days will be allotted for shipping. This will take around 3-4 weeks from placing your order and receiving the end product. We also accept expedited shipping with an extra charge which will take 2-3 days for shipping only.

Please note that the estimated time may change when you are placing the order. Please double-check the lead time again if there are time constraints on the project. Do keep in mind that all the lead time we provided is just an estimation.

What is the difference between HiScripts and HiLetters?

The main differences between HiScripts and HiLetters are their production time and design features. HiScripts are shipped between 2-3 weeks while HiLetters are ready to ship the next business day. Although both are customizable word neons, there are a lot of obvious differences. HiScript has a more permanent design. With HiScripts, you have the option to choose colors, size, and fonts from pre-selected options. HiLetters on the other hand lets you customize your message as you wish. Choose to remove or re-arrange characters on your magnetic ream. Its magnetic ream not only makes your sign light up. It also works as a stand to make HiLetter a desktop neon sign. However, HiLetter only has two colors and one font.

HiScripts and HiLetters Comparison Chart
HiScriptHiLetters
Lead TimeShips between 5-6 weeksShips in 1 business day
DesignPermanent designRe-arrangeable magnetic neon letters
FontRetrology, Comfortaa, Omnium, Antro, Natural, Everything1 Basic font option
ColorWhite, warm white, green, yellow, red, pink (purple), ice blueRed, white
Size8 in, 10 in, 12 in, 15 in2.7 in
Installation optionsDirect to wall, wire hanging, wall back nailsDesktop, direct to wall

Can I refund or have a warranty for a custom sign?
Are custom neon signs refundable?

All the fully custom LED neon signs are non-refundable once the invoice is paid. We immediately process and manufacture your signs as soon as your order is paid. Please review your order and make sure it’s final before placing an order. 

Do you offer a warranty for your neon signs?

Yes, all custom signs come with a 1-year warranty! 

Want to extend or learn more about our warranties? Read our warranty section.

What is the turnaround time for a custom neon sign?

The lead time for a fully custom sign is 5 to 6 weeks, starting from the day we receive your payment to the day you receive the end product. We also accept expedited orders with an extra charge which you can receive for a minimum of 3 to 4 weeks. 

Please note that the estimated time may change when you are placing the order. Please double-check the lead time again if there are time constraints on the project. Do keep in mind that all the lead time we provided is just an estimation.

How do I customize a neon sign?

Getting your sign customized is easy. If you already have a design in mind, you can fill out the form and our neon specialist will help ensure your sign will turn out fantastic!

Fill out the form 

Let us better understand your vision. Visit our Custom Neon Customization page. Enter your shipping details, upload your design, and list the specifications you want to include.

Discuss your project

Our neon specialist will reach out to you to further discuss your project. The specialist will get back to you with an accurate quote and mockup for you to confirm. Once you feel like this is THE neon sign, get ready to bring your dream sign to life.

Pay for your order

Process your payment and confirm all details so we can proceed with your order. Our neon specialist will send you a confirmation email.

Wait for delivery

Please wait for your order as we cook up some magic. We will deliver your neon masterpiece right at your doorstep.

How much will a fully customized sign cost?
Fully-customized sign prices varies

Custom sign prices can vary depending on how complicated or how big you want your sign to be. Prices for a fully customized sign start from $500 and can go up depending on the size, colors, backing, or installation materials you want to add.

Are you considering ordering in bulk?

We can apply a discount for you after discussing it with our neon specialists. If interested, don’t hesitate to get in touch with us with the details of your design by filling out this form.

NEED MORE HELP?

Fill out a quick form and our customer representative will get in touch with you soon.